Receptionist

Receptionist | Albion

Immediate Start Available

Permanent Full-Time Position

$60,000 + Super (Review to $65,000 + Super after 3 months)

A leading Registered Training Organisation (RTO) is currently seeking a reliable, tech-savvy, and highly student-focused Receptionist for an immediate start to join their team located in Albion. This is a permanent, full-time office-based position for someone ready to take true responsibility and ownership of the front-facing engine room of our institute.

If you are a self-starter who excels at building positive relationships, thrives in a digital-first environment, and loves creating an exceptional first impression for students and visitors alike, this is the role for you.

About the Role

As the Receptionist, you will be the face, voice, and heart of our campus, ensuring smooth day-to-day operations and delivering a premium, supportive student experience. You will take total ownership of the front desk, welcoming a diverse range of students and visitors while actively driving their mission to remain a fully paperless RTO. Your daily responsibilities will include:

• Student-Centric Care: Greet all students, clients, and guests with a warm, empathetic, and professional manner, ensuring they feel supported from the moment they walk in.
• First-Class Communication: Act as the primary point of contact for the campus, managing a high volume of incoming phone calls and emails with clarity, warmth, and accuracy.
• Team & Staff Collaboration: Work closely with trainers, assessors, and management, facilitating seamless internal communication to support student success.
• Digital Student Administration: Utilise modern student management systems to assist with registrations, attendance, and student enquiries.
• Tech-Driven Operations: Manage digital documentation and workflows to support their paperless environment.

About You

We are looking for an eager-to-learn professional with a genuine passion for customer service and a tech-first approach to administration. To be successful, you will possess:

• Exceptional Communication: Outstanding verbal and written communication skills, with a proven ability to converse confidently over the phone and build rapport with students, internal staff, and external stakeholders.
• Technical Expertise: Essential experience using modern database systems, with a strong preference for candidates proficient in aXcelerate.
• Digital Literacy: A passion for technology is a must-have; you must be highly comfortable navigating a completely paperless workplace.
• Industry Background: Prior experience working within an RTO environment is highly desirable, though a strong aptitude for student services is key.

Please note: We are unable to accept applications from Working Holiday Visa holders for this permanent position. Only Australian citizens, permanent residents, or holders of an unrestricted permanent visa will be considered.

Please apply via the link or reach out to Martenique Crawford for a confidential chat via email at martenique.crawford@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.